Product Warranty Policy

Last Updated: June 2026

This Warranty Policy describes how warranty coverage is administered for products purchased through Syntrix Supply LLC. By purchasing products through this website, customers acknowledge and agree to the terms outlined below.

Manufacturer Warranties

Unless otherwise expressly stated in writing, products sold through Syntrix Supply are covered by the warranty policies provided by their respective manufacturers.

Warranty periods, coverage limitations, exclusions, repair procedures, replacement eligibility, software licensing terms, and service requirements vary by manufacturer and product category.

Customers should review manufacturer warranty documentation provided with their product for complete warranty details.

No Separate Syntrix Supply Product Warranty

Except where expressly required by applicable law or specifically provided in writing, Syntrix Supply does not provide an independent product warranty beyond any warranty offered by the product manufacturer.

Products are sold subject to the warranty terms established by the applicable manufacturer, publisher, software provider, or equipment producer.

Assistance With Warranty Claims

When appropriate, Syntrix Supply may assist customers in initiating warranty service requests with manufacturers, distributors, authorized service centers, or software providers.

Such assistance does not create additional warranty obligations and does not modify the terms of any manufacturer warranty.

Warranty approvals, repair authorizations, replacement decisions, and coverage determinations remain subject to the policies of the applicable manufacturer or service provider.

Diagnostic Equipment & Hardware

Diagnostic tablets, interfaces, communication devices, calibration systems, vehicle adapters, targeting equipment, testing devices, and related hardware products are generally covered by manufacturer warranty programs.

Coverage may vary based on:

• Product category
• Manufacturer requirements
• Date of purchase
• Country of use
• Registration status
• Authorized reseller requirements
• Service center availability

Software, Subscriptions & Digital Services

Software licenses, diagnostic subscriptions, OEM access programs, cloud services, calibration databases, activation codes, and digital products may be governed by separate licensing agreements and software terms established by their providers.

Software functionality may depend upon third-party systems, manufacturer servers, subscription status, internet connectivity, operating system compatibility, and licensing compliance.

Digital products may not be eligible for return, refund, exchange, or replacement after activation unless otherwise required by law or authorized by the applicable software provider.

Items Commonly Excluded From Coverage

Warranty coverage may be limited or excluded for conditions including, but not limited to:

• Accidental damage
• Physical abuse
• Improper installation
• Unauthorized modifications
• Improper storage
• Exposure to liquids
• Electrical damage
• Power surges
• Negligence
• Normal wear and tear
• Unauthorized repairs
• Misuse of equipment
• Failure to follow manufacturer instructions

Specific exclusions vary by manufacturer.

Submitting A Warranty Request

Customers requesting warranty support should be prepared to provide:

• Order information
• Product serial numbers
• Proof of purchase
• Description of the issue
• Photographs when applicable
• Error messages or diagnostic information when available

Additional documentation may be required by manufacturers or service centers.

Warranty Resolution Options

Depending on manufacturer policies, warranty claims may result in:

• Repair services
• Replacement units
• Refurbished replacement products
• Software reactivation
• Technical support assistance
• Alternative remedies authorized by the manufacturer

Replacement decisions remain solely within the discretion of the applicable manufacturer or warranty provider.

Limitation Of Warranty Obligations

To the maximum extent permitted by applicable law, Syntrix Supply disclaims any implied warranties not expressly required by law, including implied warranties of merchantability and fitness for a particular purpose.

Nothing contained in this policy is intended to limit any non-waivable rights that customers may possess under applicable consumer protection laws.