Shipping & Delivery Policy

Last Updated: June 2026

This Shipping Policy describes how Syntrix Supply LLC processes and ships orders placed through this website. By placing an order, customers agree to the terms outlined below.

Processing Time

Order processing times vary depending on product type, supplier availability, manufacturer lead times, inventory status, and shipping destination.

Many products offered by Syntrix Supply may be sourced through authorized manufacturers, distributors, fulfillment partners, or third-party logistics providers. Processing times may therefore vary between products.

Estimated shipping timelines displayed on the website are provided for informational purposes only and should not be interpreted as guaranteed delivery dates.

Available Delivery Services

Depending on product size, weight, destination, and supplier requirements, orders may be shipped using:

• Ground parcel services
• Expedited parcel services
• Less-than-truckload (LTL) freight carriers
• Commercial freight services
• Manufacturer-direct shipment programs
• Distributor fulfillment networks

Shipping methods are selected based on the most appropriate transportation option available for each order.

Commercial Equipment Deliveries

Certain products, including large diagnostic systems, calibration equipment, commercial service equipment, shop tools, and fleet maintenance infrastructure may require freight transportation.

Freight deliveries may require:

• Business delivery locations
• Scheduled appointments
• Loading dock access
• Forklift availability
• Liftgate services
• Signature confirmation

Additional freight charges may apply for residential delivery locations, limited-access facilities, remote locations, liftgate requirements, or special handling requests.

Transit Time Expectations

Delivery estimates provided by carriers are estimates only. Actual delivery times may be affected by:

• Weather conditions
• Carrier delays
• Supply chain disruptions
• Manufacturer production schedules
• Inventory availability
• Government restrictions
• Customs processing
• Regional transportation issues

Syntrix Supply cannot guarantee delivery dates and is not responsible for delays caused by carriers, manufacturers, suppliers, or circumstances beyond reasonable control.

Shipment Tracking

When available, shipment tracking information will be provided after an order has been processed and released by the shipping carrier.

Certain manufacturer-direct shipments, custom orders, software subscriptions, digital products, special-order items, or commercial equipment purchases may not provide traditional parcel tracking information.

Inspecting Shipments

Customers are responsible for inspecting all shipments immediately upon delivery.

Visible damage, shortages, or delivery discrepancies should be noted with the carrier before accepting the shipment whenever possible.

If shipping damage is discovered after delivery, customers should notify Syntrix Supply as soon as reasonably possible and retain all packaging materials, shipping documentation, and damaged items for claim investigation purposes.

International Shipping

International shipping availability varies by product, manufacturer restrictions, export regulations, and destination country requirements.

Customers are responsible for applicable customs duties, import taxes, fees, permits, and regulatory compliance requirements associated with international shipments unless otherwise specified in writing.

Manufacturer & Custom Orders

Certain products may be configured, activated, customized, programmed, licensed, or sourced specifically for customer requirements.

Special-order products may require extended lead times and may be subject to additional terms regarding cancellation, returns, licensing, activation, or manufacturer approval.

Customer Responsibilities

Customers are responsible for providing accurate shipping addresses, delivery instructions, contact information, and recipient details.

Additional shipping costs incurred due to incorrect information, refused shipments, carrier rerouting requests, or delivery failures may be the responsibility of the customer.