Frequently Asked Questions
Commercial fleet accounts, wholesale procurement logistics, and next-generation diagnostic device deployments mapping protocols.
How do I apply for a Syntrix Commercial Shop Account?
Navigate directly to our commercial portal at ://syntrixsupply.com and complete the trade registry verification intake form. Our onboarding team audits submissions within 1 business day against active commercial entity registrations before dispatching secure custom price matrix credentials.
How are Net 30 trade terms established for my facility?
To maintain capital liquidity and protect our wholesale logistics lines, traditional Net 30 invoicing cycles are automatically unlocked following three qualifying opening orders paid upfront at checkout. Once account transaction history is established, your dashboard will enable credit procurement checkout workflows.
What are your standard shipping and freight timelines?
All professional diagnostic hardware and software modules ship free on orders exceeding $199. Standard commercial equipment orders route from central warehouse hubs via FedEx or UPS Ground, averaging 2 to 5 business days for delivery depending on regional shop proximity.
Do you ship diagnostic equipment outside the United States?
Our direct diagnostic lines are currently restricted to the United States market to adhere strictly to regional manufacturer distribution regulations and localized Secure Gateway Module (SGW) compliance frameworks.
Are the tools sold by Syntrix covered by manufacturer warranties?
Yes. Because Syntrix Supply functions strictly through authenticated wholesale redistribution channels, every tablet, pass-thru VCI, or ADAS laser grid frame includes a full manufacturer warranty matching standard brand protection covenants.
What happens if my diagnostic scanner requires technical support?
Our commercial desk provides direct escalation support paths. For core software bugs or vehicle coverage update gaps, our team routes tickets straight to direct manufacturer engineering groups. For immediate physical tool operations, you can contact our technical logistics division at procurement@syntrixsupply.com.
Still Have an Operational Question?
Our commercial account specialists are standing by to review your fleet vehicle mix or clarify procurement logistics constraints.